Frequently Asked Questions
Everything you need to know about our professional kitchen equipment.
What is the standard shipping time for large equipment?
Most commercial equipment and heavy appliances are shipped via freight within 3-5 business days. Delivery times vary by location, but typically arrive within 7-10 business days.
Do you offer residential delivery for commercial-grade products?
Yes, we deliver to residential addresses. However, please note that some professional equipment may require a liftgate service or have specific electrical requirements not standard in all homes.
What is your return policy for unused items?
Unopened and unused items can be returned within 30 days of delivery. Please note that certain large-scale equipment may be subject to a restocking fee.
Are the products covered by a manufacturer warranty?
Yes, all our new equipment comes with a full manufacturer's warranty. The duration and coverage details vary by brand and product type.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer financing options for larger commercial purchases through our lending partners.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.